Use your photocard web account to manage your card or report a lost card. If you've had your travel concession suspended or withdrawn for breaching the Behaviour Code, you can earn it back by volunteering in your local community. Applying online. Details of debit or credit cards used to pay the admin fee when you apply for your Zip card, or to add pay as you go credit or buy season tickets are retained for a maximum of 18 months. Part of our statutory responsibilities includes a duty to do all we reasonably can to reduce crime and disorder on and around the transport system - and we work together with our local authority, policing, and other law enforcement partners as part of this. In doing so, the Metropolitan Police Service (MPS), City of London Police and British Transport Police may inform us if you incur a criminal conviction or other legal sanction for an offence committed on London's public transport network. If you have not yet provided us with a security question and answer, and you have not used the Oyster card to travel in the last 8 weeks you will be unable to create an account. Information about the Zip card holder (you), which includes name, address, date of birth, photograph, and telephone number 2. We'll post your 11-15 Zip Oyster photocard to you within one week of applying. There will be a £5.00 card fee on new Oyster cards Contactless payment card Apply for photocards and manage your account. Answer 1 of 12: Traveling to London first week of August and daughter will be 17 while we are there question is is she eligible for a 16+ Zip Oyster Photocard or does she have to be either 1) a resident of UK, or 2) student going to school there. We retain data about the individual journeys made using your Zip card for eight weeks after the card is used. Any such processing is subject to appropriate contractual safeguards and carried out in accordance with the requirements of UK and EU privacy legislation. When you apply, you agree that Zip Oyster photocard holders will comply with our Young Person's Behaviour Code. However, no other data is stored on the Oyster card itself (eg name or address). TfL also uses external service providers to operate 'back office' technical services and customer database management. We did this in order to prevent and detect fraudulent applications, and to ensure that our concessionary travel schemes are only used by those people actually eligible to do so. The same applies if you use your Zip card on river services operated by other companies. Children’s ZIP Oyster cards, London Freedom Pass, 60+ London Oyster photocard and Veterans Oyster photocard holders can NOT travel free on the these routes If you’re travelling between Gatwick Airport and London Victoria, please be aware that there are two fares in operation. If we can verify your child's identity online, we'll post their 11-15 Zip Oyster photocard within one week of applying. Use your current Oyster card to create an account. If we withdraw your travel concession, we will write to your parent or guardian, signposting a number of organisations that offer appropriate volunteering opportunities. They send the information to our service provider who issues your photocard. Some journey information is also stored on the Oyster card itself; this comprises the last eight journeys and related charges, up to three season tickets, (generally the most recent three tickets, including future dated), and the last two incomplete journeys, if any. If you or your nominated parent/guardian signs in to your online account, TfL will collect the IP address used by your device for the purpose of fraud prevention and detection. This helps TfL monitor for things like online fraud, for example when people apply for online refunds. If you are due a refund as a result of TfL auto completing your journey (eg if you were originally charged a maximum single fare), we will also automatically load the refund amount to your Zip card. Children under 11 travel free on most public transport services when accompanied by a fare-paying adult, or with a 5-10 Zip Oyster Photocard. The image must show the photo, personal details and passport number, Details from your child's machine-readable passport to verify their identity (if you don't have one, you must apply four weeks in advance), 50% off adult-rate pay as you go fares and daily caps on bus, Tube, tram, DLR, London Overground, TfL Rail and most National Rail services, Any Tube, London Overground or TfL Rail station, Victoria National Rail station ticket office. If the documents provide all of the information required, the post office will confirm to TfL that they have verified your age. A Visitor Oyster card is a smartcard pre-loaded with pay as you go credit that you can use to travel in London. Should I apply for the 11-15 zip Oyster card online? If you have an enquiry, Customer Services will only discuss your application with you or the parent or guardian whose name is on the original Zip card application, unless there is an exceptional reason, which we will consider on a case by case basis. For the purposes of these Terms and Conditions the parent/guardian/ applicant over 18 will be referred to as the web account holder and the applicant (or photocard holder) is the person who will be receiving a 16+ Zip Oyster photocard. The Government has issued a statement on the TfL funding … To do this we provide them with journey data derived from our Oyster ticketing systems that has been processed, replacing data, where required, with alternative identifiers (pseudonyms) so that it isn't possible to identify an individual customer. If we have concerns about your eligibility for a Zip card, we may contact your school or training provider to help verify this. We will also contact you or parent/guardian near the expiry date of the Zip card to tell you about your future ticketing options. Before any such disclosure takes place, the police are required to demonstrate that the personal data concerned will assist them in this respect. ‎Manage your adult Oyster and contactless cards on the move with the app. Answer 1 of 14: Hello, We are a family of 4 arriving in Gatwick Airport with an 8yo and 13yo kids. Find out more. Do kids need a Zip Oyster card? ‎Manage your adult Oyster and contactless cards on the move with the app. Your … Children aged 11-15 can get free and discounted travel on all our transport services with a Zip Oyster photocard. Find fares. This includes payment card data which is handled in accordance with the Payment Card Industry Data Security Standard ('PCI DSS'). 0 hanno firmato. If you have not yet provided us with a security question and answer, and you have not used the Oyster card to travel in the last 8 weeks you will be unable to create an account. Order a 5-10, 11-15 or 16+ Oyster photocard for another child; Report a photocard lost/stolen or damaged; Order a replacement Oyster photocard; You can also link existing 5-10, 11-15 or 16+ Oyster photocards to your web account. Oyster cards are electronic smartcards that are used to pay for public transport in London. Make sure you touch in at the start of your journey and touch out at the end on yellow card readers. The Oyster card is a payment method for public transport in London (and certain areas around it) in the United Kingdom. You'll need to go a Post Office to complete your application. A standard Oyster card is a blue credit-card-sized stored-value contact-less smart-card. If you believe you have been incorrectly charged, or not received a refund you were due, you or your nominated parent/guardian can ask Customer Services to review those transactions. TfL, its service providers and academic research partners currently process personal information relating to Oyster (including concessionary schemes) within the UK, the European Economic Area (EEA) and the USA. If so, TfL will keep a record of this for 18 months from the date your sanction is lifted and you are able to receive concessionary travel again. Children's fares (11-15 yrs old) with an Oyster 11-15 Photocard on Oyster for any trip within zones 1 to 6 is £0.75 off peak, £0.85 peak This page explains how Transport for London (TfL) uses your personal information when you apply for, or use, a 5-10, 11-15 or 16+ Zip Oyster photocard (Zip card). (If … You will have the … Single fare finder. The image must show the photo, personal details and passport number, Details from your child's machine-readable passport to verify their identity (If you can't provide this, follow the instructions online. We also publish guidance on the steps you and your parent/guardian can also take to protect your personal information. A parent or guardian can then apply for a 16+ Zip Oyster photocard. Oyster Card – The Oyster card is a London-wide rechargeable card, designed to be re-used, and accepted on pretty much every form of London transport. If you use pay as you go on your Zip card, TfL calculates the fares you are charged using automated means - ie using the location where you start your journey (touch in) and, if travelling by train or tube, end your journey (touch out). You pay an administration fee of £15 using a credit or debit card. In May 2020, it was revealed that in order to minimise overcrowding on public transport, and as part of the government’s Covid-19 bailout package for Transport for London, free or discounted public transport for under-18s in the city is to be scrapped. Relevant police services, and Local Authority Anti Social Behaviour units may provide TfL with details of any criminal convictions, warnings, reprimands, or other sanctions issued in relation to offences that have been committed by you on, or in relation to, London's public transport network. This must be in .png or .jpg format and be less than 6MB. Children aged 5-15 can get a discounted Off-Peak Zones 1-6 or 1-9 Day Travelcard, when accompanied by an adult buying a discounted Off-Peak Zones 1-6 or 1-9 Day Travelcard at a ticket machine, using a valid: When travelling, you must accompany children whilst using your discounted Off-Peak Day Travelcard. We will not use your passport information for any other purpose. Apply online for a Zip Oyster photocard – it’s quick and easy A colour, digital photo of the applicant A credit or debit card to pay the £15.00 administration fee. It also describes how long that information is kept and the circumstances in which we might disclose it to a third party. We may use aggregated or depersonalised Oyster journey data to undertake intelligence, analysis and research activities to identify and inform responses to a number of issues including: TfL uses an external service provider to process your application, issue your photo card and operate the photo card scheme on a day to day basis, including Customer Services support. If you don't use your Oyster card very often, the data stored on the card may be older than eight weeks. We do this by looking at other journeys you have made previously and making an assumption about the likely origin or destination of the incomplete journey. 11-15 Zip Oyster photocards expire on 30 September in the year after your child's 16th birthday. The personal information we hold about you or your parent/guardian includes: If you apply online for a 5-10, 11-15 or 16+ Zip card, you will need to verify your date of birth by entering your passport number. In June 2019, we introduced a new requirement that all applicants must supply a scanned image of their passport details page (the page with your photograph and passport number) as part of the online application process for a Zip Oyster photocard. You pay an administration fee of £15 using a credit or debit card. (If … We use a limited number of cookies on this TfL Oyster photocard website to make it easy to use. You can top it up at ticket machines or for standard Oyster cards if you register the card. We will spend about 2 weeks in London. Under data protection legislation, TfL is only allowed to use personal information if we have a proper reason or 'legal basis' to do so. We'll post your 11-15 Zip Oyster … Top up anytime, anywhere and manage your cards on the go. You pay an administration fee of £15 using a credit or debit card. Currently, the Zip Oyster card allows young people to move freely around London — whether to visit family, attend … The police officers can only check these details for as long as you are eligible for the Zip Oyster photocard scheme. Answer 1 of 12: I have read the website three times and I am still unclear. The amount is even greater for 16+ Zip Oyster cardholders with a typical saving of £450 per year. • Top up pay as you go credit • Buy adult rate 7 Day, Monthly and Annual Travelcards, and Bus & Tram Passes • View your Oyster card and contactless journey history • Check contactless payments • Check your pay as you go balan… On some occasions, TfL may 'auto complete' a journey for you if you do not tap your Zip card on a yellow reader at both ends of your journey. Arriviamo a 1.500. If you phone TfL, your call may also be recorded for training and quality purposes. We may also suspend or withdraw Zip cards based on eligibility concerns, purchases, or subsequent top ups and disable web accounts based on online activities. Such information may be used as the basis for the withdrawal of your Zip card, and TfL may inform the police of any decision to withdraw your concession. Please make a journey using the Oyster card and try again the next day. We will use your personal information to ensure compliance with the Behaviour Code and the Terms and Conditions of the Zip scheme you have applied for. https://tfl.gov.uk/fares/free-and-discounted-travel/16-plus-zip-oyster-photocard We use this data in different ways, including identifying 'hotspots' so we can deploy Revenue Inspectors in certain London Underground stations or on particular bus routes. For further assistance, please contact TfL Customer Services on 0343 222 1234 (8am - 8pm). On services operated by the railways such as Gatwick trains for example, only children under 5 travel free, child rate fares are available with the appropriate age Oyster Zip card. Children travel free, or at discounted fares, on London’s public transport system, making it a great option for families and students. Children aged over 10 years and 11 months, and under 16 on 31 August can get an 11-15 Zip Oyster photocard. We also collect some information about how visitors use this website, but we do not use this to identify you as an individual. We may send you or your nominated parent/guardian a text message to let you know when applications are open for the next school year, or that your card is on its way. The typical saving made on an 11-15 Zip photocard is £160 per year. If you breach the Behaviour Code, you may lose your concessionary travel for a certain period of time. All academic research is carried out in accordance with privacy and data protection legislation and protected by robust confidentiality agreements. We analyse application data, journey patterns and transaction history to inform measures to protect TfL against fare evasion and fraudulent transactions. Information about the Zip card holder (you), which includes name, address, date of birth, photograph, and telephone number 2. Don't worry about whether a 1-day Travelcard would be cheaper than using an Oyster card or a contactless payment/Apple Pay for your bus and Tube fares - however many journeys you make, the Oyster card/contactless payment card/Apple Pay will automatically cap the day's charges at cheapest ticket or combination of tickets. It is a quick and easy way to pay for single journeys on bus, Tube, tram, DLR, London Overground, TfL Rail, Emirates Air Line cable car, Thames Clippers River Bus and most National Rail services in London. To use an Oyster card, touch the card on the yellow reader at the gates as you enter and end your journey. Oyster cards are electronic smartcards that are used to pay for public transport in London. TfL will use aggregated or depersonalised Oyster journey information to carry out research and analysis, for example, to look at travel demand, provide customers with information on how busy stations are at particular times and to make improvements to our transport services. Such events may include those involving public health, public safety or national security matters, when access to personal information is necessary to manage the incident. For journeys in central London (zone 1), ticket prices are more than 50% cheaper with an Oyster card. TfL does not pass any personal information directly to volunteering providers for the Earn Your Travel Back scheme. I was looking into the zip oyster cards but I'm confused whether I can pick them up at Gatwick or not. The Oyster card is a payment method for public transport in London (and certain areas around it) in the United Kingdom. The personal information we hold about you or your parent/guardian includes: 1. Scanned image of your passport details page (which includes your photograph and passport number) 3. Top up or buy season ticket Buy a Travelcard or add pay as you go credit to your Oyster card. An alternative to Zip Oyster Cards(£10 - £20 depending on the age group) for short term visitors is to get a Visitor Oyster card which costs £3. Is the only way a 13 year old and 17 year old can get reduced rates on public transportation is by getting a Zip photo card? If you use your Zip card on National Rail services, we may share your personal data with relevant train operating companies for the purposes of customer service, and fraud prevention and detection. Children aged over 10 years and 11 months, and under 16 on 31 August can get an 11-15 Zip Oyster photocard. Check the cost of a single journey between two stations. A parent or guardian must apply for an 11-15 Zip Oyster photocard. TfL may also receive or disclose personal information about customers in relation to certain emergency situations or other incidents that require an immediate response. In the case of Oyster, there are a number of these 'legal grounds' we rely on, which are: The personal information we hold is provided by you or your parent/guardian when you apply for your Zip card. Visitor Oyster cards, Oyster cards and contactless payment cards are the cheapest way to travel in London. In some situations, we may also be required by law to disclose your personal data to the police or other enforcement, regulatory or Government body, upon a valid request to do so. The personal information we hold about you or your parent/guardian includes: 1. TfL and the companies that process personal information on our behalf use your and your parent/guardian's information for customer services and to administer the Zip card scheme you have applied for. 16+ Zip 2020 prices Daily Anytime Daily Off-peak Monthly Annual Zone Pay as you go Travelcards Caps Day Anytime Day Off-peak 7 Day Zones 4-5 £6.15 £6.15 £19.10 £13.50 £13.50 £51.90 £540 Information about your parent/guardian, which includes name, email address 4. This is strictly for the purpose of assessing your appeal, and any information sharing is managed in accordance with relevant privacy and data protection legislation. Using your Visitor Oyster Card is easy: simply place your Oyster card on the yellow card readers at the start and end of your journey on Tube, London Overground and National Rail services. We'll post your 11-15 Zip Oyster … If we withdraw or suspend your travel concession, or are considering doing so, due to a failure to comply with the Behaviour Code, we will write to your parent or guardian. You also have a number of other information rights which include: The TfL Privacy and Data Protection team considers and coordinates responses to requests and complaints from people whose personal data is processed by TfL and its subsidiary companies. If you have a contactless and Oyster account for a non-Zip Oyster photocard, you need to use a different email address to create a photocard web account. In accordance with privacy and data protection Officer by email at dpo tfl.gov.uk. And staying in Lambeth travel for kids and teenagers with Zip Oyster.! Collect some information about your future ticketing options Person 's Behaviour Code, you only need the yellow at! Tell you about your parent/guardian includes: 1 includes payment card Industry Security! 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