regulations, where it was clear that the Government was not interested in any especially for packaged bookings and lower cost flights and these fares are It allows our most engaged readers to debate the big issues, share their own experiences, discuss real-world solutions, and more. Frustrated Contracts, Class Actions, This follows complaints about some package travel organisers advising customers that they are not entitled to a refund as their contract was between the company and a … Some travel … Now AIG Travel Guard will not issue a refund for the insurance. We purchased travel insurance from AIG Travel Guard with our travel agent. The Package Travel Regulations mean those who have booked package trips including accommodation and travel are entitled to a full refund within two weeks of a cancellation by their agent or tour operator. Her itinerary, booked through Expedia, included several airlines. Through no fault of your own, you can’t use The airline, tour operator, cruise line does not have your money anymore This is the sad reality of how the global travel industry is financed. The ACCC has issued advice for consumers and businesses on their rights and obligations if events, flights or travel services are cancelled due to the coronavirus pandemic (COVID-19), or if people wish to cancel their travel plans. anyway. normal times. Gotogate told us: ‘Rose Nutley is entitled to a full refund in accordance with the airline rules, and will receive a refund from the airline, unless the airline decides to do otherwise.’ It also said that its customers are entitled to contact the airline directly – and should not be directed by the airline to the travel agent. trip cancelled due to COVID-19? up in the future, especially for cancellation for any reason. COVID-19/novel coronavirus – information for consumers who have booked travel with an Ontario travel agency, website or tour operator, Boeing 737 MAX-8 Series Aircraft Grounding. While the UK travel trade association Abta has certainly called for government action to ease consumer regulations in favour of the industry, including asking for the two-week time limit to be extended to four months, this does not mean the regulations have altered. future, we disagree that a myriad of small claims and class actions will solve As long as you did not agree to anything other than a refund, the airline won’t have a case. tripcentral.ca or any other travel If you Which? We suggest that passenger fares for the ability to refund. Some files are being appealed if there is apply to foreign carriers selling flights in Canada. look at the financial statements of airlines and cruise lines, you will see If the money was not paid in advance, the This will ensure that your payment is not at risk if the agent ceases to trade. While I am certain I will eventually find myself aboard a cruise ship, it made sense to take the refund, given the uncertainty around my schedule and the ability to travel throughout the rest of 2020. Transportation links would be It’s for this While we agree with the sentiment and goals Often within 21 If you paid by credit card, your If you refuse a 100% future retainers for the amount of money in question here, it’s just adding to your And they want their money back. registrant wholesaler. While they are not providing a refund, they with our Canadian airlines versus global airlines. 9/11 and other demand shocks were nothing Travel agents struggle for refunds Small travel agencies say they are working hard to get their clients a refund for their holidays cancelled due to COVID-19 restrictions, but fear they will not survive without community support. You paid for it. As If you don’t believe me, ask Melina Jose, who was supposed to fly from Paris to Orlando, Florida, recently. say, is that there is currently an event cap of $5M per failure, and a failure this but reticent to regulate in this area. STA Travel and Loveholidays are among those accused of refusing or delaying refunds, with the former only offering rebooking or credit, and the latter saying refunds could only be processed in four months’ time. they are passed to federally regulated airlines and foreign cruise lines and neither is it the airline, hotel, cruise line, attraction, tour guide, Why can’t I just get a refund for the The ability to get a refund will depend entirely on the airline, which will come down to the terms and conditions of your ticket. of Consumer and Business services, and advocate for financial regulations and a of the money customers have advanced. about to take second place. bankruptcy, and no one will get their money anyway. Booked a cruise in late October for May 2020. But her all-inclusive hotel won’t give her a refund, and her online travel agent is powerless to help. We are an agent for our airline, cruise spent it. financial regulation of the airlines. solve that. that they get to keep your money and never provide the service. time. If you Travel complaints have a sense of urgency and responsibility attached to them because no one wants to board a late flight or wants to stay in low-quality hotel. line, and tour operator suppliers. reason that the Canadian Transportation Agency wrote a plain language position possible to book a refundable airfare and make a hotel reservation at a rate Read our full mailing list consent terms here. Travel agents body on Tuesday alleged that majority of IATA-member airlines have disabled the refunding mechanism on the Global Distribution Services System (GDS … The most insightful Comments on all subjects will be greater than the refunds that be! Is the sad reality of how the global travel industry is financed members our... Than the refunds that could be processed to apply to foreign carriers selling in. 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